Care Home Maintenance Management
Hallmark Care Homes opted to future-proof its maintenance management by going digital.
Steve Brine, Estates Manager at Hallmark Care Homes needed a robust and simple digital solution to maintenance management that would help support social distancing during a cruicial time.
Number of homes: 19
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As a family-run provider of care homes across the UK, we understand the importance of nurturing relationships and so all of our care is centred around family values. We have 19 care homes across the country, filled with innovative facilities and supported by a dedicated care team for a comfortable stay alongside the highest quality care available.
Estates Manager, Steve Brine needed a digital solution to maintenance management, prompted by the pandemic, to support social distancing and help stop the spread of COVID-19 within their 19 care homes.
Hallmark was searching for innovative maintenance management software that would be effective as well as simple and easy-to-use.
Hallmark Care Homes have already seen a financial benefit by preventing recurring incidents in their homes and the effective management of their assets.
With FaultFixers, Hallmark has been able to reduce the number of third-party maintenance operators visiting homes ensuring the protection and continuous comfort of their residents.
“The data side of it was very limited as everything was paper-based. The ability I have now with FaultFixers is I open it up first thing in the morning and I can see everything that has happened while I was away. It's been incredibly valuable as I can now offer advice to the team on how someone else fixed something in another building very quickly. With the data I have now, I honestly don't know how we were efficient without it."
Digital Maintenance Management
Hallmark Care Homes have opted out of paper-based maintenance management and instead adopt a digital solution for much-needed oversight, visibility and drive for innovation.
Since implementing FaultFixers, Hallmark Care Homes have already seen a reduction in overall costs by reducing recurring incidents as well as an evident increase in productivity across the maintenance teams.
Protection and safety
A priority for Hallmark was the protection and safety of its team and residents. With the rise of COVID-19, there was an increased risk of cross-contamination through a paper-based maintenance process alongside a need for outside maintenance operatives.
With FaultFixers, Hallmark was able to reduce the need for third-party operators visiting homes and prevent cross-contamination by working solely on the FaultFixers digital app.
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What our other customers say
We’ve been using FaultFixers for over a year now and it’s done wonders for our operations.There are approx 150 Nursing Staff who can now report issues to me and my team with ease and before they become more serious issues.
Our maintenance teams are finding the platform really easy to use and it's saving them time too. As a business, it means we get complete oversight of our Homes, ensuring we can plan work streams and identify potential issues before they become a problem.
We had a CQC inspection back in November 2018, and FaultFixers was directly beneficial to responding to the Inspection Team. It has led to us improving our performance rating in the ‘Well Led’ inspection area from ‘Good’ to ‘Outstanding’ which we’re of course immensely proud of.